WEDDING FILM TERMS & CONDITIONS
TERMS AND CONDITIONS
1 - GENERAL INFORMATION
Castle Media will provide services to the Customer(s), providing the Customer(s) have/has assessed all the risks that may occur.
2 - BOOKING AND PAYMENT
a. A booking fee is required upon return of the booking form (non refundable subject to Paragraph 3.c).Completion of the form alone will not secure your booking and the date may be booked by other parties.
b. A date may only be considered reserved once a completed booking form has been received and funds are cleared. Until that point dates cannot be guaranteed. If a date is no longer available any deposit received will be returned to the sender with no further liability on either party.
c. The full balance is payable at least 30 days prior to the date of your wedding. In cases where a booking has been made within the 30 day period, the full (non refundable) balance is payable. Failure to pay the final balance within this period will cancel your booking and the full price agreed will become chargeable.
3 - CANCELLATIONS
a. Weddings sometimes need to be cancelled. We strongly recommend that all couples take out comprehensive wedding insurance to protect themselves from costs if they need to cancel.
b. The Customer(s) may cancel this booking at any time by giving written notice to Castle Media.
c. Refunds are only available if it is requested in writing and sent by recorded delivery within seven days of booking only.
A 15% fee of the full booking price will be charged for administration purposes.
d. Cancellation charges are as follows;
1. More than ninety days prior to the date = deposit only.
2. Ninety days to thirty days prior to the date = deposit plus half the remaining cost.
3. Less than thirty days prior to the date = full amount.
e. Force Majeure
If Castle Media cannot perform this Agreement due to ill health, fire, casualty, strike or other civil disturbances, Acts of God, including but not limited to, road closures, severe traffic, fire, terrorism or other causes beyond the control of the parties, then we may offer the services of a replacement videographers of equal skill and professionalism. However it may prove difficult or impossible to find a skilled replacement videographer at short notice or at the same price. In the event of a Force Majeure cancellation by Castle Media, our liability shall be limited to a full refund of any booking fees and any further fees paid for services.
4 - FILMING THE DAY
a. Any variations in the times, dates, or to the planned event that may impact on the booking form should be communicated to Castle Media as soon as possible.
b. The Customer(s) must obtain permission to film the Marriage Service and the Customer(s) is also responsible for any fees levied at the various locations.
c. The Customer(s) must also seek permission from any other venue were filming will be required.
d. Arrangements should be made for all venues to be accessible by Castle Media at least one hour before the time of each event; this is to be arranged by the Customer(s).
e. We aim to be discreet whilst filming but in low light conditions additional camera-mounted or free standing lighting may be required.
f. Coverage will be as the cameraman’s professional expertise determines and no one scene will be determined more important than another. While every effort will be made to get the best position for the camera(s) to film the event this may not always be possible if restrictions are imposed upon us on the day. Castle Media cannot guarantee coverage of any particular individual or group during the day.
g. We use broadcast quality & well maintained equipment, however we will not be liable for any radio signal losses, battery failures, equipment failure and or material defects, which are beyond our control. In the unlikely event of a total video failure our liabilities are limited to a refund of all monies paid by the Client(s).
Every effort is made to ensure perfect colour and lighting reproduction, but certain conditions may not be accurate such as mixed indoor and external lighting, hard shadows, and low lighting conditions. With these factors beyond our control, we will endeavor to produce the best image possible. In the case that a particular segment of the event is either not recorded, partially recorded, or not a part of the final edited film, it is at the sole discretion of Castle Media. If something occurred at the wedding that the Client does not want to appear on the final film, the Client must instruct Castle Media in writing before post production begins.
Castle Media are a videography and photography team consisting of numerous camera operatives. Unless otherwise instructed we usually complete each wedding with just one videographer. We will allocate your videographer based on availability and location.
The Client must provide a safe working environment and is responsible for any damage to our equipment by their guests and will be liable to pay such expenses for replacement or repairs. In restrictive conditions such as rain, extreme temperatures and humidity, adequate shelter must be provided to the Cinematographer.
5 – FOOD
If video coverage is greater than 5 hours, the Client must provide a hot meal to the camera operative. It is very important that this be served at the same time as any other food is served to guests. Vendor meals provided at any other time i.e at the end of guest service may affect what footage we are able available to capture.
6 – THE EDITS
a. Castle Media will not be held responsible for scenes not included due to inclement weather or other conditions outside of Castle Media control.
b. Any final editing decisions are of the sole discretion of Castle Media.
c. Any changes requested on the final copy once sent out will be subject to a further charge.
d. Any loss or damage of material or software (i.e. video and/or audio supplied by the Customer(s) is limited to the cost of the media alone. No consequential loss is accepted by Castle Media.
e. If a Customer(s) submits any media to Castle Media for inclusion in the film, Copyright clearance is the responsibility of the Customer(s).
f. Completion is usually within 6 – 12 weeks from the date of the event (not including any public holidays).
Subject to Paragraphs (6.e) 1. The Customer(s) supplies Castle Media all items/media required to complete the video before the event date. 2. If after 12 weeks from the date of the event, the items and, or information required to finish the film is not forthcoming, then the service will have expired and an additional fee will be made for any subsequent editing.
7 – ACCEPTANCE OF GOODS.
a. The Customer(s) shall within seven days from the delivery of goods give written notice to Castle Media of any respect in which it is alleged that the Goods do not comply with the Booking Form. Subject to any such notice, the goods will be deemed to comply with the Booking Form in all respects.
8 – ADDITIONAL
a. We keep a master copy of your films in our archives for up to one year. You may order additional copies within this period as required. If you wish to order additional copies after one year we cannot guarantee that the master will be available.
b. Castle Media retain Copyright of the goods produced from this booking form and are protected by the Australian Copyright Act 1968. The Customer(s) hereby allows Castle Media to display any media produced from this booking in any form eg. marketing materials, business promotions etc.