Privacy Policy.
At Castle Media, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information—both online and offline—including through our website and when you use our services.
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Who We Are
Castle Media
PO Box 6798
East Perth WA 6892
ABN: 89 266 892 75
Website: www.castlemedia.com.au
Email: hello@castlemedia.com.au
What Personal Information We Collect (and Why)
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We may collect personal information from you before, during, or after you engage our services. This may include:
• Names, addresses, email addresses and phone numbers of the person(s) making an enquiry or booking
• Names and contact details of the person(s) involved in the event or using our services
• Notes and details relevant to your wedding or event, to help us provide a tailored and professional service
We also retain communications sent via email, website forms or social media to assist with customer service, recordkeeping, and to improve your experience.
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How We Collect Personal Information
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We collect most information directly from you, for example:
• When you complete an enquiry or booking form
• When you speak to us in person, by phone, via email or social media
We only collect the information necessary to:
• Deliver the services you’ve requested
• Fulfil our legal and financial obligations
• Improve our customer service
We will never collect more data than we need, and we don’t use your information for unrelated purposes without your consent.
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Who We Share Your Information With
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Your privacy is important to us. We will never sell your information to third parties.
We may share your information only where necessary, such as:
• With other vendors you have hired for your wedding (e.g. photographers, planners), to coordinate event logistics
• With law enforcement or legal authorities, but only if required by law (e.g. under a court order.
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How Long We Keep Your Information
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We retain most information indefinitely to help us provide consistent service should you return in the future.
Some information (such as invoices and transaction records) must also be kept to comply with Australian tax and legal requirements.
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Your Rights Under Australian Law
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You have the right to:
• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or incomplete information
To make a request, just contact us at hello@castlemedia.com.au. We’ll respond in line with the Australian Privacy Principles.
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How Your Privacy Is Protected
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We handle your data responsibly and securely. Our goal is to use your information only to deliver great service without impacting your privacy.
If you have any questions or concerns, please contact us—we’re here to help.
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Third-Party Links
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Our website may contain links to third-party websites. Please note:
• We are not responsible for the content or privacy practices of those sites
• You should review their privacy policies before submitting any personal information
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Updates to This Policy
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This Privacy Policy may be updated from time to time to reflect changes in the law or our services. The latest version will always be available on our website.
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If you have any concerns or need more information, please don’t hesitate to contact us at hello@castlemedia.com.au.